Privacy Policy

Effective Date: May 13th, 2025

This Privacy Policy describes how growtentsdepot.com ("we", "our", or "the Site") collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

1. Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interactions with the Site, and details necessary to process your orders. We may also collect additional information if you contact us for customer support. "Personal Information" means any information that can uniquely identify an individual.

a. Device Information

  • Examples: IP address, browser type, time zone, cookie data, pages viewed, referring sites.

  • Purpose: To load the Site correctly and analyze usage to improve performance.

  • Collection Source: Automatically through cookies, log files, tags, pixels, and analytics tools.

  • Disclosure: Shared with Shopify and other analytics tools.

b. Order Information

  • Examples: Name, billing and shipping address, email, phone, payment details, social media account names (e.g., Facebook, Google, Coinbase).

  • Purpose: To fulfill orders, process payments, prevent fraud, and provide support.

  • Collection Source: Collected directly from you during checkout.

  • Disclosure: Shared with Shopify, payment processors (PayPal, Coinbase, Affirm, Sezzle), and sales channels (Meta, Pinterest, Google).

c. Customer Support

  • Examples: Name, contact info, photos, correspondence.

  • Purpose: To assist you with inquiries or service issues.

  • Collection Source: Provided voluntarily.

  • Disclosure: Shared with Shopify, Google Workspace, Tidio, and Klaviyo.

d. Cookies and Tracking Technologies

We use cookies for essential functions (e.g., cart, login), performance tracking, remarketing, and analytics. Cookies may persist for up to 2 years. See our Cookies section below for more.

2. Use of Personal Information

We use your Personal Information to:

  • Fulfill and manage orders

  • Provide customer support

  • Deliver targeted marketing and SMS communications

  • Monitor Site analytics and usage

  • Prevent fraudulent transactions

SMS data is used for cart recovery and may be used for promotional messaging (opt-in required via Klaviyo). We do not share or sell SMS consent data to third parties.

3. Sharing Personal Information

We share your Personal Information with service providers only as necessary to operate our business. This includes:

  • Ecommerce & Fulfillment: Shopify, Printful, Shopify Collective

  • Marketing & Analytics: Klaviyo, Google Analytics, Meta (Facebook, Instagram), Pinterest, TikTok, Smile.io, UpPromote Affiliate

  • Fraud Prevention & Security: ClearSale

  • Customer Support & Communication: Tidio, Google Workspace, OpenAI/ChatGPT

  • Payment Processing: PayPal, Coinbase, Affirm, Sezzle

  • Data Automation & Integration: Zapier

All data shared is strictly limited to operational purposes and governed by the privacy policies of the respective providers.

We may also share Personal Information to comply with legal obligations or protect our rights.

4. Behavioral Advertising

We use third-party advertising services to provide personalized ads based on your browsing and purchasing behavior.

You can learn more or opt-out of targeted advertising here:

5. Your Rights (U.S. & EEA)

California Residents (CCPA):

You have the right to request access, correction, deletion, and portability of your data. You may also designate an authorized agent to act on your behalf.

EEA Residents (GDPR):

If you reside in the European Economic Area, we process your data under the following lawful bases:

  • Your consent

  • Contract fulfillment

  • Legal obligations

  • Vital interests

  • Public interest

  • Legitimate interests that do not override your rights

To exercise these rights, contact us at: support@growtentsdepot.com

6. Data Retention

We retain your Personal Information as long as necessary to fulfill our contractual and legal obligations. You may request deletion of your data at any time.

7. Automatic Decision-Making

We do not engage in fully automated decision-making that produces legal or significant effects. Shopify may use automated tools for fraud detection such as temporary IP or payment card denylists.

8. Cookies

Cookies are used for:

  • Essential site functionality (e.g., login, cart)

  • Analytics (e.g., landing pages, product views)

  • Advertising and social media integrations

You can manage cookie settings via your browser. Blocking cookies may impact site performance.

For more information on cookies, visit: https://www.allaboutcookies.org

9. Do Not Track

We do not currently alter our data collection in response to “Do Not Track” signals.

10. Minors

The Site is not intended for individuals under 18 years of age. If we learn that we have collected Personal Information from a minor, we will delete it promptly.

11. Changes

We may update this Privacy Policy as needed to reflect changes in operations or legal requirements. Revisions will be posted on this page with an updated effective date.

12. Contact

For questions, data requests, or complaints:

Email: support@growtentsdepot.com
Mail: Northwest Distribution LLC
2900 North Government Way, #529
Coeur d'Alene, ID 83814, USA

If you're unsatisfied with our response, you may contact the Federal Trade Commission: https://www.ftc.gov/contact